Service Desk

The Service Desk is located on the first floor of the Mary & John Gray Library in Room 105.

For phone help call 409.880.2222 or email servicedesk@lamar.edu.

Office Hours:
Monday through Friday 8:00 - 5:00 Central.

Phone Support:
Monday through Friday 7:30 - 7:30 Central.

How do I...

LEA/Email

• Change/Reset Your LEA Password
• Access your LU (Zimbra) Email Account
• Configure Outlook for Zimbra Email
• Configure iCal (Mac) for Zimbra Calendars
• Configure Apple Mail for Zimbra
• Configure Thunderbird for Zimbra
• Configure Your Mobile Device for Zimbra Email
• Enable the Global Address List for Zimbra
• Get Help Using Zimbra
• Set up Briefcase Drive on the Mac
• Send a Campus Announcement

Self-Service Banner

• Access Self-Service Banner
• Get Help with Log In Errors
• Change Personal Information
• View Current Pay Stubs

Network

• Access On-Campus Wireless Networks
• Download and Install VPN Software for Secure Wireless Access
• Access Other Computers On Campus or the Library

Phone

• Set up Voicemail in Outlook 2003
• Set up Voicemail in Outlook 2007
• Set up Voicemail in Entourage for Mac
• Change Voicemail Password
• Cisco Phone Quick Reference
• Cisco Phone Reference Slideshow (PPT) 

Work Request

• Submit a Work Request

Services

• Email Login
  Use your LEA credentials (without @LEA) to log in.
• Self-Service Banner
  Log in with your Employee ID number and 6 digit date of birth(mmddyy) as the PIN.
• Blackboard
  Starting the Fall 2011 semester, Lamar University students, faculty, and staff will be able to log in to Blackboard using their Lamar Electronic Account (LEA) username and password. The LEA username and password are the same as those used to log in to your Lamar University email account.
  
  If you do not remember your LEA username and/or password, please go to the LEA username/password recovery wizard, located in Self Service Banner, to recover your LEA username and to obtain a temporary password. A tutorial guiding you through this process is available here.
• Submit Syllabi and Vitae
  Log in using the LEA username and a departmental password which is available from the department chair or administrative assistant.
• WEAVEonline
  Use your LEA credentials (without @LEA) to log in.
• Online Course Evaluations
  Use your LEA credentials (without @LEA) to log in.

Forms

• AppWorx (Banner Job Scheduling) Account Application
• Argos (Banner Reporting Tool) Access Request
• Banner Access Request Form
• Departmental Email Account Request
• Departmental Web Site Request
• Data Request for Currently Enrolled Students
• Request a Server
• Change Management Request
• Procedure for Provisioning Access to Lamar Electronic Information Resources for Pre-employed Faculty using Banner
• Pre-employment Faculty Electronic Information Resource Security Access Request Form
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